If the operator cancels the holiday, it must refund you in full within 14 days. Whats also particularly impressive is that its one of the few companies that ring-fences customer money in a separate account, so customers know their cash is safe. Voice your opinion today and hear what 28,406 customers have already said. Trailfinders was a top three provider of city breaks, but it only got three stars for value for money, which is why it's not a WRP in this category. And the follow up was very good too. When, two days after our visit to the shop, she found that prices had increased by a larger amount than she thought was acceptable, she tried very hard to find a way around it. Check out what 28,406 people have written so far, and share your own experience. 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