I cannot imagine being responsible for finding housing for 17 individuals only to have self-serving property owners and HomeAway dragging their feet at your literal expense. It's never pleasant to have to deal with administrative hassles like the ones you had with HA/VRBO, but under the circumstances it must have felt positively Kafka-esque. VRBO refunded the $100 security deposit within 15 minutes of her paying the balance!!! I made a mistake by not getting a signed acceptance from him before refunding 50% I had a reservation at Marriott Ocean Pointe to R. Stearnes. My Whirlpool stove is defective again. How do I fix this $499 mistake? They won't post reviews that mention bad business practices of the homeowners, only posts about the physical property itself. We have called both card companies to make certain there is no issue with the card. I ultimately went another route, and it took more than 8 months to get my money back. Im two weeks into my own nightmare with HA/VRBO. Help please. Can't make second payment for Italian villa : r/vrbo For the traveler, you can find reviews from both hosts and previous renters, care-free booking guarantee, and secure messaging. It appears that HomeAway is more focused on property owners and not renters. We havent given them a door code or even the address, so thats not an issue. ", What always amuses me about this forum is that while tens of thousands of people reserve hotel rooms and have reservations cancelled and get walked when they're oversold, no one ever writes "I'll never use Marriott again!". As an owner who rents out a property on VRBO / Homeaway you can be confident that your holiday rental is scam free. But, I still use them about 1/4 - 1/.3 of our bookingsmaking sure its not the hosts primary residence. As you are well aware, on June 18, 2018, nine days before our scheduled rental date, you texted and emailed me to call immediately. That evening the villa was cancelled as the owners said its not enough money and they think they can get a lot more for the villa. They never replied to our questions. They do not return calls and their call center can do nothing.
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