1. Before your order is shipped, JJsHouse.com.au has to process your order and put all your items through its strict qualitycontrol tests. 4. Review that everything is correct and click "Checkout". We also appreciate your honest feedback about your experience. Ordered 2 dresses and 2 jumpsuits custom made for my 4 bridesmaids. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. It then says you have to select a reason. We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to: Returns in an unacceptable condition (worn, altered, washed, damaged). Could we get color swatches to see what the colors look like in reality? Should you choose this option, please remember to request a receipt from your tailor. If the payment method is available for your country, you will see this payment option at checkout. 3. Reply from JJ's House A day ago Thank you for your review. Cancel order > 120 hours after payment: Refund of shipping fee only. Well worth the money! DoNotPay Can Handle the JJ's House Item Return Request for You! If your shipping destination is not available at checkout, please just Contact Us. Go to the item page. We researched this on Apr 14, 2022. If you're a registered customer, sign in first. The return shipping fee will be paid by you directly to the post location. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. 1. Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and theyll look into the issues and give you a satisfactory solution. If you feel like JJs House return policy isnt too clear or that the return process is complicated, we have a solution! We will reply you within 24hrs in working days. The basket should be kept off the floor to avoid pets like dogs and cats from sleeping in them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2. Each of our dresses is totally made to order according to our pictures. You can see the products on our website and place the order. Estimated Receiving Time = Processing Time + Shipping Time You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. The handbag should instead be stored in an open basket. How can I make sure all of my dresses are the same color? We will also deduct the return shipping fee from the refund if you use our return label to send the package back. 2. 1. 5. Our customer service team may cancel an order believed to have been made with that intention. 3). View the, Yes. Absolutely disgusting.
