Answer, "yes.". $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. After showing the results, you will follow the instructions. And will request them to port-in number. Online chat: Visit the . Here, I will provide some fundamental causes for replacing your assurance phone. There are several options for replacing your phone or other device. For instance, including text messages, connectivity features, call interference, etc. You are also welcome to use your own device as a replacement. But, be sure the assurance will give you a replacement model compatible with your current phone requirements. For more help, contact the assurance wireless customer support at 1-888-321-5880. To purchase more minutes, simply login to your account online or dial 611 from your Lifeline device. 100 minutes for just $4. You should deactivate your assurance phone if you lost or stolen it as soon as possible. Please remember that the Lifeline program discount can only be used with one wireless provider. Good news is there are many ways people can qualify and apply. Calling 611 from your Lifeline device and following the automated prompts. If you have an Assist Wireless phone, locate it before reporting it lost or stolen. If your phone is lost, stolen, or damaged they instruct you to call their customer support at 1-888-321-5880 and report the situation. Check your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store. Set Up Device Protection Replacement Device - AT&T Wireless Customer Assist Wireless BYOD site also helps you to find your phones IMEI number in case you have trouble locating it. OFFERS MAY VARY BY LOCATIONand service may not be available in all areas. When you replace your phone, you should provide the receipt from assurance wireless. There you will be able to find your IMEI number. [1]https://www.lifelinesupport.org jQuery('#footnote_plugin_tooltip_2126_1_1').tooltip({ tip: '#footnote_plugin_tooltip_text_2126_1_1', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top center', relative: true, offset: [-7, 0], }); Assurance wireless offers free phones & affordable cell phone services for low-income earners and receivers of government programs. | Assist Wireless, qualifying government-approved program or have income at or below 135% of federal poverty guidelines, a list of Lifeline qualifying programs and income thresholds. It would be best if you were qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. Adding a Guard Assure device protection plan makes you more likely to get a new phone. Above these models, it is not sure what exact model you will get as replacement devices. Device protection & warranty - AT&T Assist Wireless is available in limited geographic areas and is subject to the Assist Wireless Terms of Service. This can be found at the top of your device screen, and should display Signal bars with the 3G or 4G designation. I purchased a device on the Access Wireless website and am having trouble with the device. Assist Wireless offers Lifeline services to residents of Oklahoma, Arkansas, Missouri, Maryland, and Wisconsin.