Please enable it to take advantage of the complete set of features! Making eye contact with a patient and smiling, Speaking clearly to a patient and using a gentle tone, Making a patient feel comfortable by standing a certain distance away (respecting personal space) and having a relaxed but professional posture, Situation: Nurses identify themselves, their patient, the unit, and the room number, Background: Nurses provide an overview of the patients condition, including their diagnosis, medical history, medication, allergies, and designated doctor, Assessment: Nurses briefly analyze the patients background, providing lab results or other relevant pieces of information, Recommendation: Nurses make a recommendation or request for the next nurse that is taking over care of the patient, Digitally inputting information on a patients electronic health record. As such, this chapter will review the literature on the important role of communication and team collaboration in helping to reduce medical errors and increase patient safety. Have I discussed this call with my charge nurse? At its best, good communication encourages collaboration, fosters teamwork, and helps prevent errors. Nurses should always exhibit cultural awareness by understanding possible cultural influences. Promoting open and effective conversation among team members optimizes patient outcomes and encourages essential collaboration. Read the results of our latest national nurse work environments study, and see why Healthy Work Environments matter in this critical time. Risser DT, Rice MM, Salisbury ML, et al. Christensen C, Larson JR. Collaborative medical decision making. American Hospital Association(AHA): The AHA offers evidence-based tools and resources on improving communication in nursing by examining several studies. For example, in a case reported by StatNews,a diabetic patientreached out to their medical providers office for help, but the nurses on staff never communicated this to the primary care provider. Skilled communicators call upon goodwill and mutual respect to build consensus and arrive at common understanding. Communication Tools in Nursing - HIPAA Journal Standardized communication tools are very effective in bridging this difference in communication styles. A study determined that improved teamwork and communication are described by health care workers as among the most important factors in improving clinical effectiveness and job satisfaction.16, Extensive review of the literature shows that communication, collaboration, and teamwork do not always occur in clinical settings.
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