NICE CXone has been recognized as a leader by Forrester Research in The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. The most comprehensive workforce management suite for contact centers. Workforce Management and Reporting. Important notice Login issues NICE has also received highest ratings across all 4 use cases in the 2021 Critical Capabilities for WEM. English Welcome back Sign in to continue to Admin Portal Enter your organizational email id Next By Signing up you are agree with our Terms of Use and Privacy Policy Transform planning, forecasting, scheduling, and intraday management to execute the NICE WFM Suite with excellence. Work At Home is a key strategy for business continuity planning, removing the single point of failure that a centralized service location can represent. Cancel. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future. Alert Message. Learn about the 7 disciplines of Workforce Management, and our sharp focus on client expectations. Sign in. Fri Apr 28 14:15:06 CDT 2023 United Airlines, Inc. All rights reserved. Outlook, Zimbra, eStart, IEX, Pulse, QuickConnect, CBS and 0365, etc. Confirm Message. Concentrix Cagayan de oro Attendance remarks and view remarks. To accept cookies continue browsing as normal else manage them in your browser settings. Cancel. Enabling WFH Teams with Intelligent Automation. If you are having trouble accessing, test the Troubleshooting options here. NICE IEX Contact center workforce management (WFM) suite Achieve exceptional CX and workplace flexibility. Digital channels usage significantly impacts WFM for contact centers. 8999 Philippines: +63 28 423 8700 Ext. Concentrix Start Visibility throughout the organization allows us to quickly see and address problems and opportunities. We use cookies to improve your online experience on our website. All Rights Reserved. Help Desk - Concentrix 8999. This directly translated into more cost savings over the life of the project. Login screen displays after successful login. To accept cookies continue browsing as normal else manage them in your browser settings. website builder. top of page. Moving to the cloud has been a boon for us and a boon for all of our users. If you are unable to login, please use the password reset tool to reset your password, update an expired password, or unlock your account. ConcentrixONE-Web Adding home advisors to a brick-and-mortar contact center is seamless, and with Concentrixs skilled workforce management team, we can provide over 90% schedule optimization and 10-20% lower TCO. Click here Reset Password . The Forrester Wave: Customer Feedback Management, Q1 2023, Sustainability: Growing Expectations for CX Industry Leaders, Creating a Successful Work At Home CX Strategy, Collaboration tools designed to engage and connect teams, Virtual management tools for coaching, developing, and motivating, Modern, adaptive, blended virtual training approach, Certified leadership and virtual training experts, Secure Data Intake (SDI) to mask secure data fields, Data encryption throughout the entire communication process, PCI-DSS certified and HIPAA compliant platform, 100% encrypted voice delivery using Voice over IP (VoIP), Virtual desktop security prevents saving, copying, transferring, or printing of customer data, Monitoring recognizes any and every attempt to step outside of approved functions, Evidence-based reporting with customizable business rules.
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