Find out more about our cancellation fees, including guidance on how to estimate your likely charges. The April price hike isnt the only price increase youll have to beware of with your broadband. Here's everything you need to know about the 2023 Virgin Media price increase. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. 3. We recently bought a new telly which comes with Freeview, so I'm looking into downgrading the package to a just-Internet job, as we rarely use our landline as it is and have no need for Virgin's TV provision. That's why we're currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Have been trying for the past 4 days to upgrade a serive. Change my package This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. 3. I'm sure forum staff will offer to sort all this out, be aware that VM's "goodwill" payments are often miserly, and typically customers with problems would see a better settlement by taking the matter to CISAS, and unless you're very lucky you'll get the "we can't process contract changes" line. Upgrade to an Early Bird Plan and swap your phone 12 months early. Uswitch Limited is registered in England and Wales (Company No. Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. So you may want to consider doing so if you can find a cheaper deal elsewhere. Here youll find the support you need to understand how to change your Virgin Media package, change your services, update your account information and edit your mobile account details. You can send a letter to Virgin Media, Sunderland, SR43 4AA. If a new contract is created with a package change as the change has affected already applied discounts, the agent will let you know. From here you can upgrade parts of your package and see the best deals on offer.
