Privacy policy | Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. The VirginAtlantic Holidays team are here seven days a week and we're ready to help. Contact forms. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. If youd like to rebook instead, were here to support you. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year ***For one-way trips, apply 50% of the respective amounts. We are owed 1,163 for cancelled flights and have been waiting for many months. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Cookie statement | If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. More next week. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. You must provide contact information within 72 hours of departure. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. This method looks for proteins from the virus rather than molecular or genetic indicators. Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004).
