Website uses cookies. Get Refunded for Your Hilton Grand Vacations Complaints Fast - DoNotPay Jan 21, 2018. They wanted to charge me more to get the same I was already offered. I drive 12 1/2 hours to get to the boulevard in Las Vegas Nevada and the front desk tells me I can't have my service cat who I was told i could have. $200 to "transfer" points over to the next year because we could Im wondering if I need to contact them and see if they sent it to the right email address. Need to find a different location? Call Maggie at [protected] to discuss. additionally pay $1100 in maintenance and HOA fees for this The developer/seller of timeshare interest in the US and Hawaii Collections are Diamond Resorts U.S. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC located at 6355 Metrowest Blvd., Orlando FL 32835. Florida law gives them 20 days after notice of cancellation to issue a refund. A truly incredible milestone! Assigning Editor | Travel, SEO, Travel Loyalty Programs. She worked as a reporter for The Points Guy prior to becoming a freelance writer. As soon as my friend and I walked into the Grand Canal Shoppes in the Venetian Hotel in Las Vegas, we were immediately and eagerly approached by a Hilton Vacations representative. Called and spoke to representative any basically was told sorry your on your own. Hilton Grand Vacations 3. Its their standard operating procedure. Our team will be able to provide up-to-date information on activity rooms for children during tour times at participating sales sites. availability (also not the case). We had already paid our 2023 maintenance fees and was assured they would roll over to HGV Max and applied. We are now 133 days past purchase date, and we received an email from Mr. Contreras stating he would work on the issue. We then were Ubered to the resort 15-20 minutes away. This is not a solicitation to sell to any person who is a resident of any state in which the registration requirements of that state have not been met. As far as I know those packages are non-refundable. Hilton Grand Vacations Club, LLC and Diamond Resorts International Club, Inc., are the exchange agents.